Refund Policy

This page is provided by Smart Gravity Shield ("we", "us"). You can contact us through the contact form on our website.

This policy applies to fees paid for Smart Gravity Shield where your order form or agreement does not say otherwise. If your signed agreement has different refund terms, those apply.

1. Pilot and trial

Any pilot or monitor-only trial is governed by the terms agreed in writing for that pilot. If a pilot is free, there is nothing to refund.

2. Subscription fees

• Subscriptions are billed in advance for the period in your order form.
• You can cancel at any time with 30 days written notice. Cancellation takes effect at the end of the paid period.
• Fees for a period that has started are not refundable, except as set out below.

3. When we will refund

• If we end the agreement for convenience, we refund prepaid fees for the unused period, pro rata.
• If we materially fail to provide the Service and do not fix it within 30 days of your written notice, you may end the agreement and we refund prepaid fees for the period after the failure, pro rata.
• If we charge you in error, we correct it and refund any overpayment.

4. Setup and professional services

Setup, onboarding and other fixed-scope services are refundable only for the part not yet delivered.

5. How to request a refund

Send a request through the contact form with your company name, invoice number and the reason. We reply within 5 business days and pay approved refunds to the original payment method within 14 days. Payment provider fees may not be returned where the law allows.

6. Your statutory rights

Nothing in this policy limits rights you have under the law that cannot be waived.

Last updated: 5 October 2026.